Launch your career in digital customer service as a Remote Social Media Help Specialist. This entry-level position involves engaging with customers through various social media platforms, providing support and guidance on product features, troubleshooting issues, and promoting a positive brand experience. The role requires a keen understanding of social media dynamics and customer interaction. You will be instrumental in building and maintaining the brand’s reputation online, responding promptly to queries, and turning potential crises into opportunities for enhancing customer loyalty.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Customer support chat workers are in huge demand worldwide right now.
If you can start right away please apply below.