Step into the role of Technical Support Specialist and provide expert assistance through Facebook’s live chat feature. This position eliminates the need for phone calls, focusing instead on written communication and problem-solving skills to address technical queries. Ideal for those who excel in understanding and resolving tech issues, you’ll help customers navigate challenges and find solutions directly on Facebook, ensuring a high level of satisfaction and continuous engagement.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Customer support chat workers are in huge demand worldwide right now.
If you can start right away please apply below.